Return & Refund Policy
We want you to be fully satisfied with your purchase from Scent Zone BD. If you need to return an item, please follow the instructions below.
1. Eligibility for Returns
- Request a return within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging/seal.
- If you received a wrong or damaged item, please send photos when contacting us for a faster resolution.
2. How to Return — Call or Email Our Support Team
- Call our support team: +8801767226306 (Mobile / WhatsApp).
- Or email: [email protected] with your order number, item name, and photos (if damaged).
- After we receive your request, we will approve the return and provide instructions for pickup or drop-off.
- Once we receive and inspect the returned item, we will process your refund or replacement within 3–5 business days.
3. Refund Method
- Refunds will be made to the original payment method when possible.
- For Cash on Delivery orders, a refund may be issued via bank transfer or as store credit, based on your preference.
4. Non-Returnable Items
- Opened, used, or tested products (especially perfume testers).
- Clearance or discounted items marked “non-returnable.”
5. Additional Notes
- Return shipping costs may apply unless the product is defective or we sent the wrong item.
- Keep your return tracking number until the refund is completed.
For return requests: Call +8801767226306 or email [email protected]
